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To ensure that high standards are
embedded across the business and
form part of our culture, we have
compliance frameworks in place,
consisting of policies, processes,
guidance and training focused on
a number of core compliance topics.

Our approach

We are committed to operating in a responsible,
compliant and ethical manner with honesty and
integrity. We have a zero tolerance approach to bribery,
corruption and other financial crime within
business and/or in any dealings with our customers, suppliers and other third parties.


We do not conduct business with any service provider, customer or supplier which does not meet the principles of our policies that govern these areas.

We have various levels of governance that give us comprehensive
oversight of our primary areas of focus and compliance and regulatory
obligations. In addition to Board, Executive and Operational Leadership
responsibility, we operate second line forums and committees (including
risk forum, FCA governance, Cyber Security, GDPR). We also operate
an internal audit programme which provides independent assurance
activities relating to the Group’s governance, risk management and
internal control processes.


As an online marketplace, cyber security and protecting customer and
consumer data are primary areas of focus. They are fundamental to our
future success and to build trust with our customers and consumers.
As we shift to an accelerated adoption of digital retailing it is paramount
that our cyber and data security and infrastructure evolve with our
business priorities.


To ensure all employees uphold our ethical standards
in their day-today decision making and actions, we
have a well-established series of online training and
awareness programmes that cover a broad range of
compliance modules.

Each year, our employees complete mandatory compliance training
covering the following areas:


  • Information security
  • GDPR
  • Anti-bribery and corruption
  • Corporate criminal offence
  • Anti-money laundering
  • FCA and being authorised
  • Modern slavery
  • Financial crime
  • Whistleblowing
  • Inside information
  • Protecting data responsibly


This training requirement applies to all Auto Trader employees,
including Board members, as well as contractors, covering the modules
outlined, so that everybody across all areas of our business is up to date
with policies and procedures and have all the information they need to
uphold our ethical standards in their day-today decision making — as well
as remain up to date and are alert to unethical practices and potential
risks to our consumers or customers.


FCA compliance

Auto Trader Limited, the main trading subsidiary of the Group,
is authorised by the FCA for consumer credit and
intermediary activities. Blue Owl Limited (trading as ‘AutoConvert’),
a wholly owned subsidiary, is an Authorised Representative of
Auto Trader Limited in respect of consumer credit activities.
Autorama UK Limited (trading as ‘Vanarama’), a wholly owned
subsidiary, is authorised by the FCA for consumer credit and
insurance activities.

The Group’s activities primarily relate to providing finance and insurance introductions to consumers for third parties, be it dealers or commercial partners. Via Vanarama, the Group acts as a broker for vehicle leasing and also arranges General Insurance Services under the trading name ‘Vanarama Insurance Services’.

We have specialist internal resource within our Governance, Risk and
Compliance team with significant experience of working in FCA regulated
businesses, and we have developed a detailed governance framework to
ensure that we comply with the principles, rules and guidance applicable
to our activities. We have implemented the Senior Managers & Certification
Regime and have in place a comprehensive implementation plan in respect
of ensuring our compliance with the FCA’s forthcoming Consumer Duty.


To maintain trust in our brand, we are committed to always treating
consumers fairly. At Auto Trader, we’re committed to providing the
consumers who use our marketplace with the most efficient experience
of buying with the assistance of products and services designed to help
them choose the right car, at the right price, and from the right place.
In the process, we promise to always put consumers first, which we
believe is essential to our business in order to maintain the trust that
consumers place in our brand.

Consumer charter 2023

Also in this section

Cyber security

Attempts to breach our systems pose a significant and perpetual threat. Having an effective cyber security risk and governance framework help to significantly reduce the impact of such events.

Read More

Data protection

Data, including personal data, is at the heart of everything we do and for that reason we take the protection of it very seriously.

Read More

A trusted marketplace

As a leading online marketplace, we strive to provide a marketplace that is relevant, reliable and fair.

Read More

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  • @2024 Auto Trader Group plc. Registered in England with company number: 09439967.