Responsibility

Acting ethically

Discover how we act ethically

Being a responsible business

We take our position in the industry seriously and strive to continually improve the marketplace to ensure we remain the most trusted place for car buyers to source their next car. We have a relentless focus on driving transparency and fairness, both of which instil trust between us and our stakeholders.

We believe that the only way to deliver the best experience for our consumers and the best services for our customers – and to do the right thing by our people – is to approach things in the right way. Therefore, we have established policies, procedures and training to ensure that everyone at Auto Trader knows that they must behave professionally, ethically and legally; treating people with respect. We promote a culture of compliable and shared responsibility by providing advice and information to keep our employees, consumers and customers smart, safe and secure.

Maintaining a trusted marketplace

Buying or selling a car should be a pleasant and hassle-free experience‚ and should be transparent and fair. At Auto Trader we do everything we can to make sure that's the case.

We put the consumer at the heart of everything we do. By introducing tools such as Price Indicator, Dealer Reviews and Monthly price search, we improve the transparency of the consumer’s car buying journey and of the whole marketplace.

Customers and consumers trust our platform, and we invest to keep it secure. We continuously monitor the availability and resilience of our platform and systems, as well as investing in security infrastructure to ensure they remain robust. For more information go to our Safety and security page.

Operating ethically

We are committed to carrying out all business activities in an honest, open and ethical manner. Our Ethical Procurement Policy ensures we pro-actively seek supplier relationship with those who equally share our passion for contributing to the community and environment within their own businesses and their supply chains. We encourage our suppliers and partners to drive their own ESG efforts in line with our principles. As with all large businesses, we published information about our supplier payment practices and performance.

34days

to pay our supplier invoices on average

82%

of invoices paid within the agreed terms

As outlined in our Customer Charter all customers are treated fairly and consistently, with transparent and standardised pricing and business practices.

We have zero tolerance to any aspect of bribery and corruption, both within our business and in respect of any third parties with whom we have dealings. We have established anti-bribery and corruption policy and procedures in place including reporting of gifts and hospitality, standard contractual clauses with suppliers and annual online compliance training for all employees.

Each year, our employees complete mandatory compliance training that covers fraud, bribery, anti-money laundering, information security, criminal corporate offence and GDPR to ensure they are up to date with policies and procedures in all these areas.

We encourage a culture of openness and will support employees who report suspected wrongdoing so that we can investigate or prevent the possible escalation of misconduct. We provide a whistleblowing helpline through an independent organisation, which is anonymous and confidential. Reports are directed to the Audit Committee Chair and the Company Secretary. Find out more in our Whistleblowing Statement 2020.

Protecting human rights and treating people fairly

Our focus on diversity and inclusion extends to treating all our employees and job applicants fairly and equally. It is our policy not to discriminate based on gender or gender identity, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy, or trade union membership or the fact they are a part-time worker or a fixed-term employee. The equal opportunities policy operated by the Group ensures all workers have a duty to act in accordance to this.

We are committed to acting ethically and with integrity in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. We have a zero-tolerance approach to modern slavery and expect the same high standards from all our contractors, suppliers and other business partners. Read our Modern Slavery Statement.

Do you want to find out how to be an award winning retailer? @chrispenny222 will be revealing the lessons from this year's award winner's at the Auto Trader Retailer Awards - helping you become one of the very best in the business. Register now > https://t.co/SHcVp3uAq5 https://t.co/MWLUHsmrkM
We're proud to be partnering with Black Leaders for today's #virtualevent ‘Black Inclusion: Past, Present & Future’. To find out more and register, please visit: https://t.co/oCaoDopE90 #blackleaders https://t.co/JMedMCOWfl
The latest guidance from the @WelshGovernment makes it clear that #cardealers in #Wales can still offer home delivery during the #firebreak which will come into force this Friday at 6pm. https://t.co/8SHkEWgbMn
To help retailers capitalise on #ElectricVehicle demand, the @RMI_NFDA has reopened The Electric Vehicle Approved (EVA) accreditation scheme. You can find out more about the scheme and how to get accredited at https://t.co/9X7IjGLKHn https://t.co/amkIb269ys
Guaranteed Part-Exchange will deliver qualified buyers who come with a guaranteed price for their part-exchange, ready to do the deal. Best of all, there’s limited risk for the retailer, because the part-ex is underwritten by our partner, @ManheimUK > https://t.co/K06JkfTfqU https://t.co/LjCVuRlzF6
The latest government announcement of new nationwide restrictions have not impacted the purchasing intent of most car buyers on our site indicating that demand is still healthy. #atinsightoftheday https://t.co/vCU2VyShCl
After a period of peak market performance, the pace of the recovery has exceeded the expectations of most retailers. Which is why now is a great time to reset and take aim at your year-end goals. And we’ve made it easy > https://t.co/UTtLVMXwDi #finishstrong https://t.co/8wsOhHDbE2
In his latest update, Auto Trader CEO, Nathan Coe, shares the latest on consumer demand, how we will continue to support buyers during #COVID19, what new tools and services we are set to launch, and how we’re helping retailers finish the year strong https://t.co/VarP7b4r2Y
We recently reported the 23rd consecutive week of used car price rises with prices up 8.5% between October 5 and 11. Find out more in this article from @AMchatter @AM_editorTimR @Sharpe_Tom #usedcar #prices https://t.co/A7EYkzCpla
Are you looking to finish this year on a high? Then you need to check out our latest on demand webinar where @MarcThornboroug shares our 5 steps to finish the year strong. Take some time out to watch the clip now > https://t.co/YTLi84bjlB https://t.co/QFzziyn2G5

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

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