Responsibility

Acting ethically

Discover how we act ethically

Being a responsible business

We take our position in the industry seriously and strive to continually improve the marketplace to ensure we remain the most trusted place for car buyers to source their next car. We have a relentless focus on driving transparency and fairness, both of which instil trust between us and our stakeholders.

We believe that the only way to deliver the best experience for our consumers and the best services for our customers – and to do the right thing by our people – is to approach things in the right way. Therefore, we have established policies, procedures and training to ensure that everyone at Auto Trader knows that they must behave professionally, ethically and legally; treating people with respect. We promote a culture of compliable and shared responsibility by providing advice and information to keep our employees, consumers and customers smart, safe and secure.

Maintaining a trusted marketplace

Buying or selling a car should be a pleasant and hassle-free experience‚ and should be transparent and fair. At Auto Trader we do everything we can to make sure that's the case.

We put the consumer at the heart of everything we do. By introducing tools such as Price Indicator, Dealer Reviews and Monthly price search, we improve the transparency of the consumer’s car buying journey and of the whole marketplace.

Customers and consumers trust our platform, and we invest to keep it secure. We continuously monitor the availability and resilience of our platform and systems, as well as investing in security infrastructure to ensure they remain robust. For more information go to our Safety and security page.

Operating ethically

We are committed to carrying out all business activities in an honest, open and ethical manner. Our Ethical Procurement Policy ensures we pro-actively seek supplier relationship with those who equally share our passion for contributing to the community and environment within their own businesses and their supply chains. We encourage our suppliers and partners to drive their own ESG efforts in line with our principles. As with all large businesses, we published information about our supplier payment practices and performance.

34days

to pay our supplier invoices on average

82%

of invoices paid within the agreed terms

As outlined in our Customer Charter all customers are treated fairly and consistently, with transparent and standardised pricing and business practices.

We have zero tolerance to any aspect of bribery and corruption, both within our business and in respect of any third parties with whom we have dealings. We have established anti-bribery and corruption policy and procedures in place including reporting of gifts and hospitality, standard contractual clauses with suppliers and annual online compliance training for all employees.

Each year, our employees complete mandatory compliance training that covers fraud, bribery, anti-money laundering, information security, criminal corporate offence and GDPR to ensure they are up to date with policies and procedures in all these areas.

We encourage a culture of openness and will support employees who report suspected wrongdoing so that we can investigate or prevent the possible escalation of misconduct. We provide a whistleblowing helpline through an independent organisation, which is anonymous and confidential. Reports are directed to the Audit Committee Chair and the Company Secretary. Find out more in our Whistleblowing Statement 2020.

Protecting human rights and treating people fairly

Our focus on diversity and inclusion extends to treating all our employees and job applicants fairly and equally. It is our policy not to discriminate based on gender or gender identity, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy, or trade union membership or the fact they are a part-time worker or a fixed-term employee. The equal opportunities policy operated by the Group ensures all workers have a duty to act in accordance to this.

We are committed to acting ethically and with integrity in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. We have a zero-tolerance approach to modern slavery and expect the same high standards from all our contractors, suppliers and other business partners. Read our Modern Slavery Statement.

With forecourts in England and Wales set to open next week, our Data & Insight Director @therickw shares our latest audience insights revealing how we are seeing buyer behaviour change as lockdown measures ease. https://t.co/yIMnXbLtn0
Performance Rating helps you quickly understand how well your adverts are performing vs competing adverts and know whether your adverts are winning buyers’ attention. Plus we’ve improved how you can track performance improvements over time. https://t.co/4IhSUpEV81
Following 4 months of price growth slowing, due to the record levels of demand in the market, last month not only saw the 12th consecutive month of price growth but also the first monthly increase in the rate of growth since October 2020. https://t.co/aQQ27H6QOl
A reminder from @stuart_trader to login to Portal to let us know if you offer admin fees. 92% of retailers already have. https://t.co/TkUEpnyx5p
When we look at vehicle pricing by age bands we can see strong growth for all vehicles, with those vehicles in the 5-10 year old and 10-15 year old age bands seeing the strongest like-for-like price growth. https://t.co/0PvxqEjLvZ
Our Data & Insight Director @therickw returns for his ever popular audience update, revealing that visits to our marketplace are up by 89.4% compared to the same period in 2020 and up by 27.5% when compared to the same period in 2019. #RichWalkerfanclub https://t.co/NR8mywkxCE
Just 15 minutes until today's webinar. You can still register to watch live or stay tuned right here for the highlights > https://t.co/Foqq4rVl2N https://t.co/my9knVy7eL
For the first time since August, new car registration numbers grow with the @SMMT reporting a welcome year-on-year growth in registrations of 11.5% in March. https://t.co/WAPeT02wou
As forecourts reopen, we look at reasons to be optimistic for April and share some practical advice for retailers looking to keep up with the industry as it moves forward beyond the pandemic. https://t.co/BwGEsCm9Kj
Register for next week's webinar where @Lusky91 of Luscombe's Leeds will reveal how they have advanced their digital retailing during lockdown and how they’re going to use these learnings to make more efficient sales in future > https://t.co/Foqq4rVl2N https://t.co/7opxnTlSdV

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

Keep in touch

We use social media to speak to the UK’s largest car buying audience