Responsibility

Acting ethically

Discover how we act ethically

Being a responsible business

We take our position in the industry seriously and strive to continually improve the marketplace to ensure we remain the most trusted place for car buyers to source their next car. We have a relentless focus on driving transparency and fairness, both of which instil trust between us and our stakeholders.

We believe that the only way to deliver the best experience for our consumers and the best services for our customers – and to do the right thing by our people – is to approach things in the right way. Therefore, we have established policies, procedures and training to ensure that everyone at Auto Trader knows that they must behave professionally, ethically and legally; treating people with respect. We promote a culture of compliable and shared responsibility by providing advice and information to keep our employees, consumers and customers smart, safe and secure.

Maintaining a trusted marketplace

Buying or selling a car should be a pleasant and hassle-free experience‚ and should be transparent and fair. At Auto Trader we do everything we can to make sure that's the case.

We put the consumer at the heart of everything we do. By introducing tools such as Price Indicator, Dealer Reviews and Monthly price search, we improve the transparency of the consumer’s car buying journey and of the whole marketplace.

Customers and consumers trust our platform, and we invest to keep it secure. We continuously monitor the availability and resilience of our platform and systems, as well as investing in security infrastructure to ensure they remain robust. For more information go to our Safety and security page.

Operating ethically

We are committed to carrying out all business activities in an honest, open and ethical manner. Our Ethical Procurement Policy ensures we pro-actively seek supplier relationship with those who equally share our passion for contributing to the community and environment within their own businesses and their supply chains. We encourage our suppliers and partners to drive their own ESG efforts in line with our principles. As with all large businesses, we published information about our supplier payment practices and performance.

34days

to pay our supplier invoices on average

82%

of invoices paid within the agreed terms

As outlined in our Customer Charter all customers are treated fairly and consistently, with transparent and standardised pricing and business practices.

We have zero tolerance to any aspect of bribery and corruption, both within our business and in respect of any third parties with whom we have dealings. We have established anti-bribery and corruption policy and procedures in place including reporting of gifts and hospitality, standard contractual clauses with suppliers and annual online compliance training for all employees.

Each year, our employees complete mandatory compliance training that covers fraud, bribery, anti-money laundering, information security, criminal corporate offence and GDPR to ensure they are up to date with policies and procedures in all these areas.

We encourage a culture of openness and will support employees who report suspected wrongdoing so that we can investigate or prevent the possible escalation of misconduct. We provide a whistleblowing helpline through an independent organisation, which is anonymous and confidential. Reports are directed to the Audit Committee Chair and the Company Secretary. Find out more in our Whistleblowing Statement 2020.

Protecting human rights and treating people fairly

Our focus on diversity and inclusion extends to treating all our employees and job applicants fairly and equally. It is our policy not to discriminate based on gender or gender identity, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy, or trade union membership or the fact they are a part-time worker or a fixed-term employee. The equal opportunities policy operated by the Group ensures all workers have a duty to act in accordance to this.

We are committed to acting ethically and with integrity in all our business dealings and relationships, and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains. We have a zero-tolerance approach to modern slavery and expect the same high standards from all our contractors, suppliers and other business partners. Read our Modern Slavery Statement.

Our latest Retailer Performance Masterclass on distance selling is now live. Take the module now to become an expert on all things distance selling > https://t.co/Wm6Ve34Tf1 https://t.co/TVqYfZdDJy
Register now for next week’s webinar where we’ll be revealing how to keep buyers locked into your adverts for longer along with an update on the wholesale market from @dealerauction1. Register now at https://t.co/fRY30yjrUU https://t.co/H1VUtOHteP
Our latest pricing data, based on the 510,000 vehicles currently available on our marketplace, shows that used car prices continue to record strong levels of growth – up 7.7% YoY – despite the current lockdown measures in place. https://t.co/SVtIcJmKq5
In our latest blog, we’ve pulled together our top tips for making sure you’re digital forecourt is attracting as many buyers as possible. Click below to find out more 👇https://t.co/ssr5eAs64R
Although 2021 hasn’t started the way we would have hoped, we’re still seeing high demand for vans, with January audience so far up 39% versus the same time last year. Find out more in our latest blog 👇 https://t.co/dxDDCqPR7l
Our Data & Insight Director @therickw shares our latest audience insights, including how many visitors, ad views and leads we have seen since the start of 2021. https://t.co/4CJ0pNun49
It's the final day of @AMchatter #AMLVirtual. Be sure to check out the virtual and listen in to their expert speakers 👇 https://t.co/Jr38eTuWKq
Closing off today's webinar, @stuart_trader announces the launch of our next (and very topical) #RPMAccredited module on Distance Selling. Find out more and become accredited now > https://t.co/Wm6Ve34Tf1 https://t.co/UUpT9NlIaR
Nona Bowkis from @Lawgistics_UK is now on to answer your questions. She kicks off by confirming that everything paid by the consumer, including a warranty, has to be refunded in the event of a return within the 14 day cooling off period. https://t.co/mEtXKnB1Cw
Last week we asked retailers if they were operating click & collect or home delivery with 94% indicating they have and this week we can see that 79% have seen success. https://t.co/HqLuUGEYCi

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

Keep in touch

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