Responsibility

Our people

Our business is built around our people, and we believe happy employees do the best work. We invest in our colleagues and work hard to ensure our diverse teams are supported, included and inspired

Making a difference to our employees

People are the Group’s most valuable resource and the success of the Group is to the credit of all its employees. Our success at Auto Trader is down to the diverse talent of innovative, talented and committed people.

To help us achieve our mission of being one of the most admired UK digital businesses, we have built a simple, lean and non-hierarchical business that is centred around its people. Our colleagues are organised into high-performing, data-oriented squads to ensure we are agile and quick to respond to change.

We value our people and their opinions. Therefore, we organise an annual employee conference where all colleagues get the chance to get together to celebrate our achievements and share the strategy for the year ahead. We also hold regular business and financial updates throughout the year to keep employees informed on the Group’s performance and priorities, and give them the opportunity to feedback and contribute with questions and ideas.

Employee engagement and recognition

glass door

92% of our people feel proud to work for Auto Trader and 89% say they would recommend us as a great place to work. Our Glassdoor rating, based on 250 anonymous reviews, is 4.5.

In 2019 we achieved a two-star ‘Outstanding’ rating in the Sunday Times Top 100 Best Companies to Work For, and featured 32nd in the list.

We are proud of our high employee satisfaction levels; we believe that happy employees do better work. However, we recognise there are still areas to improve, and we work hard to ensure all our employees feel supported, included and inspired.

We have set up working groups to improve recognition, career development and physical and mental health. We also hold regular ‘health checks’ that allow squads to sit down together in an open and secure environment to discuss how they feel in the workplace.

Our Incredible Benefits platforms allow our employees to access all the benefits offered at Auto Trader in one place. As part of our company funded benefits, we offer all employees either Private Medical Insurance (employee level) or Health Cash Plan (up to family level). We also have a wide range of voluntary benefits to choose from, including critical illness and dental insurance.

Diversity and inclusion

Diversity is the mix, inclusion is getting the mix to work well together

Ensuring Auto Trader is a diverse and inclusive employer that contributes positively to the communities in which we operate in is a key strategic priority for our business. We celebrate diversity in all its forms. Only with a mix of different ideas and perspectives can we come up with the most exciting new ideas and create the best experience for our consumers.

Diversity – for everyone at Auto Trader – means respect for and appreciation of differences in: gender, age, sexual orientation, disability, race and ethnic origin, religion and faith, marital status, social, education background and way of thinking. We believe that inclusion is a state of being valued, respected and supported for who you are.

Every employee who joins Auto Trader completes a full-day training session on inclusion, and our Diversity and Inclusion Guilds bring together people from across the business who are passionate about improving diversity in a range of different areas; BAME, Neurodiversity and Disability, Women’s Network and LGBT+.

Our Family Guild supports colleagues with balancing work and family life, and our Wellbeing Guild promotes physical and mental wellbeing among our workforce, helping everyone have more good days at work.

Training and development

Investing in our people is a key focus for Auto Trader. We offer blended learning opportunities that are aligned to our collaborative and inclusive culture. All new people joining our business are given a brilliant start to their careers with us by attending a three-day induction programme that allows them to understand the core values of our business and help achieve a one-team culture.

Every individual is responsible for their own career and personal development. Everybody aims to have quarterly development conversations and personal development plans with their people leaders. We appreciate that everyone has unique needs and likes to learn in different ways, so we offer a mixture of learning initiatives including workshops, bitesize sessions, on-the-job solutions, conferences, coaching and mentoring, online learning and professional qualifications.

Employee wellbeing 

We appreciate that everyone has their own unique set of circumstances and challenges around wellbeing. Consequently, we have consciously built our wellbeing strategy around three core pillars: mental; physical; and financial wellbeing. Approaching health from a holistic perspective helped us derive the concept of having "more good days at work". 

As part of this we have 20 newly qualified Mental Health First Aiders and have developed our People Leads in the challenges around mental ill health to equip our managers with the knowledge to spot the signs and symptoms of mental health issues and give them the confidence to guide their people towards appropriate support. 

To support our financial wellbeing strand, we partnered with a mortgage broker who offered free, no obligation one-to-one mortgage advice sessions. 

Our objective is to retail and maintain a healthy and happy workforce. 

Congratulations @chevroncars you have won our Highly Rated prize draw 🎉 we will send you a message to claim your £250 Amazon voucher prize. Well done!! #athighlyrated
#teamworkmakesthedreamwork congratulations to all of you👏 https://t.co/p1yvOYAy7y
Brilliant use of your much deserved #ATAwards Customer Experience Award @CWMMOTORS 👏 https://t.co/IDgOIemoiY
If you're one of the exclusive group of retailers who received a #ATHighlyRated award this month, be sure to take a pic & share it on social (using the hashtag & looping us in) for your chance to win a £250 Amazon voucher. The competition ends on Sunday so get snapping! https://t.co/lec8ljX1dL
We love a quiz on a Friday! Although might be cheating if we answer @ennisandco https://t.co/8ghOaauzlE
Massive congratulations to all of you at @WVCAudi on your success. Our panel of judges - senior execs from Google UK, @comparethemkt @kpmguk @Auto30Club and the @SpecialistWorks - were hugely impressed with your entry 👏 https://t.co/1flrxtLTQD
Huge congratulations to @LangleyPrestige for your much deserved recognition 👏👏 https://t.co/3Ai8qDKJIc
Are you one of the exclusive recipients of an #ATHighlyRated award? Then don't forget you could win a £250 Amazon voucher for sharing a pic of it on Twitter. Just use the hashtag & copy us in before this Sunday for your chance to win. A lucky winner will be picked at random 🤞 https://t.co/IRYwTkaPlQ
According to the latest results from the Auto Trader Retail Price Index, the average price of used cars continue to grow, albeit at their lowest rate since 2016. Find out more here https://t.co/SLkQSTmaet https://t.co/XIQwMyoFTJ
Congratulations @simonshieldcars! Only those retailers that are providing the very best customer service received a #ATHighlyRated award, so a huge well done, it's very much deserved! 👏 https://t.co/jv6cpnak9k

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

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