Safety and security

Trust and transparency is integral to our marketplace - our dedicated security teams helps ensure our customers and consumers know how to buy and sell online with confidence

Buying and selling safely

Buying or selling a car should be a pleasant and hassle-free experience‚ and at Auto Trader we do everything we can to make sure that's the case.

As the UK’s leading digital automotive marketplace, we recognise that buying or selling a vehicle online can be complicated.

Our Safety and Security Centre offers tips, checklists and advice to help car buyers and car owners stay safe when using our platform.

We have a dedicated team working 7 days a week to combat fraud on our site, drawing on the data and insight gathered from our platform and collaborating with partners.

We are also a founding member of The Vehicle Safe Trading Advisory Group (VSTAG), an industry forum created to reduce online vehicle crime and help protect buyers and sellers of pre-owned vehicles from fraud.

VSTAG brings the UK's leading online car sales companies together with advisors from the Metropolitan Police, Get Safe Online and Action Fraud.

To find out more or contact VSTAG, visit the website www.vstag.co.uk/

Cyber security

Customers trust our platform, and we invest to keep it secure.

At Auto Trader we continuously monitor the availability and resilience of our platform and systems, and invest in security infrastructure to ensure they remain robust.

We employ dedicated security teams, and carry out regular penetration testing and reviews of threats and vulnerabilities.

We’ve introduced two-factor verification to access our network, providing enhanced authentication.

In payments, we have been PCI DSS (payment card industry data security standard) compliant since 2013 and use an external Quality Security Assessor to maintain best practice.

Data protection

We are a data-led business, and when it comes to collecting and storing personal data we abide by a clear set of principles.

In order for us to provide customers with our full range of products and services, we need to collect some personal data. We are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of privacy.

Where appropriate Auto Trader will obtain consent from consumers to gather personal data to service their enquiries for products, services or vehicles advertised on the site. Explicit consent will also be obtained to contact consumers for marketing purposes.

We may pass personal data on to third-party service providers contracted to Auto Trader in the course of dealing with customers. Any third parties that we share data with are obliged to keep it securely, and to use it only to fulfil the service they provide on our behalf. When they no longer need the data to fulfil this service, they will dispose of the details in line with Auto Trader’s procedures.

We have completed a comprehensive programme of work to ensure the organisation (both in the UK and Ireland) complies with the new General Data Protection Regulation.

Our privacy policies can be viewed in full below:

Autotrader.co.uk privacy policy 

Auto Trader Group plc privacy policy 

According to the @SMMT this morning, the 'UK used car market is in good health with more than 2 million sales in Q2'. For the full Q2 used car transactions results, including the top 10 most popular models, please visit: https://t.co/LzZvQDtPv0 https://t.co/Ys84hVtkVH
If you’re a franchise retailer selling brand new cars, we’ve got an exciting new solution designed to help reduce the need to pre-reg. Best of all, it’s free of charge until 2019. To find out more, watch this short webinar, available on demand now. https://t.co/FeUgwgsrTf https://t.co/uUtUdlQaog
If you’re a franchise retailer selling brand new cars, we’ve got an exciting new new solution to help reduce the need for pre-reg. Best of all, it’s free of charge until 2019. To find out more, watch this short webinar, available on demand now. https://t.co/FeUgwgsrTf https://t.co/Q9u1A4IbEi
Earlier this year, @RedlineCarsUK released the findings of its Customer & Follower Poll 2017. The results offer a fascinating look at the preferences, influences & buying behaviours of 600 of their customers. Invaluable insight & definitely worth a look! https://t.co/dRgz7PvlIl https://t.co/AWfH5zEXQD
Our bikes team has been busy working on this year's Auto Trader Best Bike Awards with the help of the brilliant @AndrewShim...we can't wait to find out all the winners next week. Stay tuned!🏆🏆🏆 https://t.co/9YNsBAA5U0
Despite female car ownership reaching a record 11.8 million in 2017, 13% of women find the in-store experience uncomfortable & 94% don’t trust car dealerships. Why? Our study found a lack of gender diversity was the key contributing factor. Let's work together #diveristyinauto https://t.co/tJzY7UvrVt
If you missed Tuesday's @AutoRetail #ARNLive webinar with Andy Bruce (@LookersGroup), Dale Wyatt (@SuzukiCarsUK) & Naomi Hahn discussing the implications of WLTP, the market outlook & best practice, don't worry as it's now available 'on-demand'. Enjoy! https://t.co/iHYwXKeFNa https://t.co/C4bWBIRH2u
We're all set in the green room for this morning's @AutoRetail #ARNLive at 9am. Remember you can ask our panel - Andy Bruce, Dale Wyatt and Naomi Hahn - any questions you may have either on Twitter or through your webinar platform. Log on here https://t.co/iHYwXKeFNa https://t.co/LLVk4f7SH7
According to the latest results from the @SMMT July recorded a 1.1% increase in new car registrations. Diesel saw a significant fall of -24.4% , but AFV grew 21%, now accounting for 6.5% of the market. Find out more: https://t.co/mZStF9Wdbi https://t.co/zllTNbVJ2x
Concerned about the impact of WLTP? Unsure what July's new car performance means for the market? Or, if you'd just like some advice on hitting your targets this quarter, be sure to tune in to tomorrow's @AutoRetail #ARNlive at 9am. Register for FREE here https://t.co/iHYwXKeFNa https://t.co/udgXoBBG72

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

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