Press release

86% of buyers research their next car in the evening

Auto Trader urges dealers to bolster ‘night watchmen’

Latest research from Auto Trader’s Annual Buyer Behaviour Study1 reveals:

  • Mobile and tablet devices are generating two thirds of overall traffic to autotrader.co.uk; the majority of searches take place after 6pm
  • 50% of used car buyers only visit one forecourt, but most will visit more than three dealer websites
  • More and more franchise, supermarkets and independents see ‘walk-ins’ as first point of contact with a customer

Auto Trader has shed further light on the changing face of car buying, with a rise in evening research, fewer forecourt visits and more customers arriving on site without having made any prior contact with sales staff. So today the company is reminding all retailers to focus carefully on their ‘night watchmen’, the online points of contact that drive leads when doors are shut and when buyers are searching.

The second Annual Buyer Behaviour Study1 conducted by GfK for Auto Trader, pooled the experience of 1,300 car buyers spanning a three month period into quarter one 2015. The sample comprised 16 dealers, four franchise groups (representing more than 250 dealerships with an even split between new and used car purchases), ten independents and two car supermarkets, making this one of the most comprehensive studies of its type in the industry.

Evening multi-screening is the new norm:

Two thirds of traffic to the Auto Trader site is generated by mobile and tablet and research shows that more are searching in the evening. 86% of consumers now search for their next car after 6pm.

While buyers do search at other times of the day, just 24% of desktop users, 18% of tablet searchers and 36% of smartphone users said they were most likely to search between the hours of 9 and 6pm when dealers’ doors are typically open.

Half of buyers visit only one forecourt

50% of franchise customers visited only the dealer from whom they bought their car compared with 47% for supermarkets and 51% for independents. The decline in dealer visits contrasts with an increase in the number of referrals to online showrooms. Most people visit at least three as part of the buying journey, with the average standing at nearly five.

Increase in ‘walk-ins’ as first point of contact for your dealer

Walk-ins are now the first point of consumer-dealer contact in 58% of transactions. For franchise dealers, the research revealed a higher figure at two thirds or 66%, compared with 50% when asked the same question a year ago.

A slightly lower figure was reported for car supermarkets. 63% of customers made first contact through a walk-in while, for independents, the figure was much lower albeit still nearly half of all transactions (48%).

“This latest research continues to frame a buying journey where a forecourt visit is increasingly the affirmation of a decision made following extensive research online,” commented Nick King, market research director. “In this new online environment things like full page ad views and a content-rich,responsive dealer website become key tools in driving leads. They are the night watchmen for your dealership, the professional face of your online business that drive leads out-of-hours, or in the absence of any active engagement with you or a member of your team.”

Auto Trader will report further findings from the report in the weeks to come and will repeat the study annually.

Ends.

Note to editors:

  1. The Annual Buyer Behaviour Study (previously known as the Dealer Sourcing Study) was set up to get a better understanding of consumer behaviour and journeys when buying a car through franchise, independent and supermarket retailers. The second study built on a pilot undertaken last year. Consumer sales data was supplied to Auto Trader by participating dealers. This was then supplied to research agency GfK. GfK conducted telephone surveys with 1,300 customers (624 franchise, 376 independents and 300 supermarkets) over a three month period, asking about their buying journey and experience.

For all trade media enquiries, please contact:

Nigel Wonnacott, PR Director at JJ Marketing, on 07802 483 971 or nigel.wonnacott@jjmarketing.co.uk

According to our latest pricing snapshot, the strong growth in used car prices has continued into September. The average cost of a used car grew 7.4% YoY last week, marking 19 weeks of consecutive growth. Read the results in full here: https://t.co/TX88xlBOpU https://t.co/xEszb3JolF
In our latest blog post - we speak with Rob Keenan, joint MD at @DriveVauxhall about how the last 6 months have been for the franchise group and what lessons they have learnt that they have implemented through the 70’s plate change. https://t.co/FJefiRvQrU
A perfect review score isn’t everything. Most buyers trust reviews more when they can see a mix of reviews along with how the retailer handled the customers feedback. Which begs the question, how much emphasis do you place on reviews and are you responding to each one? https://t.co/0OFqGVrEJb
Sourcing stock is one of the main challenges retailers face right now. That’s why it’s critical to be diversifying your stock profile – something that has been key to @DriveVauxhall managing to keep stock flow at normal levels through these challenging times! #atinsightoftheday https://t.co/CWBIOeCKDp
Be sure to register for our next webinar where Nathan Coe, CEO, Auto Trader will be speaking with @MarshallMotorGp. This is not one to be missed so register now - https://t.co/lWu984OeRI https://t.co/fnnG3OgNWM
Now it's over to @chrispenny222 who has announced he has man flu (not covid)! He's also hear to announce our new masterclass programme... https://t.co/NPyRXsRxWV
Huge thanks to Rob and @DriveVauxhall for joining our #webinar today. We'll be sharing the interview on our blog tomorrow so stay tuned!
Over to our interview with Robert Keenan, Managing Director of @DriveVauxhall - we've been looking forward to this one! https://t.co/OzSEigKg2J
Over to @MarcThornboroug for a few key updates! https://t.co/guf1A9dX1n
On to pricing now where we're seeing petrol and diesel prices up by 8% with #alternativefuel vehicles seeing a slight decline in prices.

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Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

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