Press release

Auto Trader evolves car buying experience

Auto Trader evolves its consumer experience to help bring more confidence to car buying

As part of its commitment to make the car buying experience more transparent, Auto Trader, the UK’s largest digital marketplace for new and used cars, is introducing a range of features designed to increase consumer confidence.

The Auto Trader Car Buyers Report 2019 highlighted how frustrating the car buying process can be as a result of the lack of trust that persists in the market. It revealed consumers have three principal concerns when buying a used car: 86% of car buyers are worried they can’t trust the dealer; 88% are worried they’re not getting a fair deal; and 85% are worried that the information they’re seeing isn’t accurate[1].  

To help mitigate these concerns and to instil more confidence in the vehicle, the price and the retailer, Auto Trader is evolving its consumer experience in three key areas:

Retailer confidence

Firstly, the way in which retailers’ information is presented is being redesigned to help build trust with potential car buyers. Customer reviews are vital in achieving this and their central role in the process is highlighted by the circa one million that currently feature on the Auto Trader marketplace. Accordingly, along with Auto Trader awards (e.g. Highly Rated and Auto Trader Retailer Awards) and industry accreditation, reviews will be made more prominent, helping retailers to stand out from their competitors by showcasing their reputation and commitment to customer excellence.

Price transparency

Secondly, with nearly nine out of 10 car buyers worried they’re not getting a fair deal[2], a lack of price transparency remains one of the biggest barriers to purchase. Powered by Auto Trader’s award-winning valuations[3], flags for fair and high price vehicles are being introduced, along with how much the price is above or below the valuation. Not only will these flags (alongside the existing low, great and good indicators) help car buyers compare vehicles and reassure them that the price they’re paying is fair, but it will also help retailers demonstrate the value of their vehicle better than ever before.  

Auto Trader’s valuations are based on analysis of over 1.9 million vehicles each day, including 90,000 vehicle updates and an average of 19,000 vehicles added or removed from Auto Trader. These valuations are adjusted by derivative for age, mileage and spec. Coupled with data from circa 450,000 trade car listings every day, as well as additional retailer forecourts and website data, they’re the most accurate reflection of the live retail market.

Vehicle confidence

Finally, to ensure car buyers are confident in the vehicle, mileage and extra feature indicators will be included to give the price more context. It is quick and easy for retailers to highlight options, upgrades and spec packs thanks to the introduction of a new ‘extra features’ function. What’s more, all the content relating to the car is being reorganised so that it is presented concisely together, including moving the description and specification further up the page and making it more prominent, as well as aligning the vehicle check with the rest of the car information.

Commenting on the changes, Karolina Edwards-Smadja, Director of Commercial Products at Auto Trader, said: 88% of car buyers think prices should be more transparent and one in three believe they would change their car more frequently if the process was easier. These changes to our consumer experience represent small but significant steps in building greater consumer confidence, which at a time when retailers are facing unprecedented challenges, we believe could make all the difference.”  

To make the most of these changes, retailers should provide as much information as possible when they advertise, including details on the specification of the car and all the service history available. Reviews are key to building confidence so retailers must treat them accordingly. Above all, retailers should price to market to ensure optimum speed of sale.

Karolina concluded: “When it comes to how impactful greater price transparency can be, the data really does speak for itself. We can see that retailers that price to the market consistently sell more cars, faster, and make more profit in the process, turning their forecourts another two times a year compared to those that don’t. In these difficult market conditions, choosing to price to the market from day one should be an easy decision for most retailers to make.”

 The new changes will be launched across all platforms from early December.

[1] Auto Trader Car Buyers Report 2019

[2] Auto Trader Car Buyers Report 2019

[3] Used Car Valuations Provider of the Year Car Dealer Power Awards 2019

Missed this week's webinar with special guest @vertumotors? Well fear not - the whole webinar is now available on demand at https://t.co/A8vB2i49FU https://t.co/fpMbEkaRgB
Driving long distances? Well the best car for the job is the @UKVolkswagen Golf which scooped the Best Car for Long Distances award at the Auto Trader New Car Awards 2020. Find out what owners said at https://t.co/TAtdeRojpZ https://t.co/4Sj9ANaFK6
For those looking for a 7 seater you can do no better than the @VolvoCarUK #XC90. That's according to the 181,000 car owners who voted it the best 7 seater in this year's Auto Trader New Car Awards! https://t.co/M7t1X3Ic9S https://t.co/csJOtcU63N
Exactly one week ago @MrRoryReid & @ErinBakerMotors announced the winners of the Auto Trader New Car Awards – revealing the best #newcars in the UK according to over 181,000 car owners! You can check out the #award winners at https://t.co/FMgf5HByCM #ThrowbackThursday https://t.co/CLdSORmOV0
Exactly one week ago when @MrRoryReid & @ErinBakerMotors announced the winners of the Auto Trader New Car Awards – revealing the best #newcars in the UK according to over 181,000 car owners! You can check out the #award winners at https://t.co/FMgf5HByCM #ThrowbackThursday https://t.co/SAFHIczDhl
#Dacia have done it once again! The @daciauk Duster once again won the Best Value New Car at the Auto Trader New Car Awards 2020 - an award they also took home in 2019! https://t.co/vf00Z0g60W https://t.co/rn5qZX59Gh
We've seen a record number of #newcar and van #leads with new car retailers enjoying a massive 91% monthly increase in leads! Discover the latest new car data and how to drive even more leads as we see demand continue to spike now > https://t.co/8l2Mkx0ldn
Big thanks to everyone who joined today's webinar and of course to our guest speaker @vertumotors!
Reminder that next week we'll be launching #ATHighlyRated! Retailers who met the criteria will be receiving a pack next week to promote their achievements to consumers. https://t.co/UJgS71ytoP
Over to @stuart_trader who reveals the result of our earlier poll - a majority discounting prices much less or maintaining pre-#covid19 approach https://t.co/t8PfkUzrtU

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

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