Press release

Auto Trader response to COVID-19 situation

The UK car retailing market is facing unprecedented levels of uncertainty. As the UK’s leading automotive marketplace, we have chosen to act in what we believe is a responsible way to protect our customers, who are key stakeholders in our business. 

Today, we will be contacting our customers to let them know we are doing two things immediately to support them.  First, we will not charge our retailer customers for their advertising packages during April.  Second, we will allow our customers to defer payment of their March costs by 30 days.

We have chosen this approach not in response to immediate pressures on our business, but rather to continue to support an industry that we have supported for the past 40 years, and one which has supported us.

Nathan Coe, Auto Trader Group Plc’s Chief Executive Officer, commented: “In these unprecedented times, we have made this decision because it is the right thing to do for our industry, for our customers, and for our business.

“It remains important for retailers to advertise their stock online as people are still buying cars and if they can’t see those cars, it will be even harder for retailers to make sales.

“It is equally important that we continue to prioritise the wellbeing and safety of our people, and we are taking all necessary action to ensure that they are receiving the support they need to continue to serve our customers.”

Auto Trader Account Managers are now working from home but are still on the phone and fully available to support our customers through this time.  

About Auto Trader

Auto Trader Group plc is the UK and Ireland's largest digital automotive marketplace. Auto Trader sits at the heart of the UK's vehicle buying process and its primary activity is to help vehicle retailers compete effectively on the marketplace in order to sell more vehicles, faster. Auto Trader listed on the London Stock Exchange in March 2015 and is now a member of the FTSE 100 Index.

The marketplace brings together the largest and most engaged consumer audience. Auto Trader has over 90% prompted brand awareness and attracts circa 50 million monthly cross platform visits each month, with over 70% of visits coming through mobile devices.

The marketplace also has the largest pool of vehicle sellers (listing around 450,000 cars each day). Around 80% of UK automotive retailers advertise on autotrader.co.uk.

For all media enquiries, please contact:

Laura Harvey | laura.harvey@autotrader.co.uk | 07990 828856

With panic buying of petrol and diesel gripping the nation, we've seen a spike in interest in electric vehicles with advert views and leads for new electric vehicles on our platform hitting record levels over the weekend. #fuelcrisis #fuelshortages #ElectricVehicles https://t.co/EOX4SEDGCD
This week we rolled out the final stage of our admin fees plan, including any admin fees in the total price of the vehicle. So it's only fitting that this week's tip of the week is all about admin fees and what you can do to ensure your pricing is as transparent as possible. https://t.co/KThAVdSAon
The 2015 @KiaUK Sorento has been revealed as the UK’s current fastest selling used car taking an average of just 17 days to sell right now. https://t.co/X3WTnoOQdE
The number of buyers considering buying their car online continues to grow, with our latest buyer survey indicating that 63% are now willing to buy a used car online when presented with a scenario. https://t.co/FTxnM4ccPO
We're working with the @RMI_NFDA and ICDP to understand how dealers have adopted more digital retailing practices and we need to hear from you! Take the survey now to get a free personalised benchmark report👉https://t.co/qjQqIdVWFt https://t.co/eUiwMtm8E6
As of today, admin fees will be included in the total advertised price of the vehicle on Auto Trader. https://t.co/zy5qYuzEqp
The popularity of electric vehicles on our marketplace continues to grow with almost 1 in 5 consumers looking for a new car on our marketplace now considering an electric car. https://t.co/o6fHAjgL1y
In our next Courageous Conversations webinars, we'll be will be discussing whether the automotive industry is a safe space for the LGBT+ community along @forduk, @UKVolkswagen and @stonewalluk. Register now to join the conversation 👉https://t.co/p3ID7BHI3O https://t.co/FvNNTIhCEm
The latest @SMMT figures show a drop in new car transactions of 22% in August. But despite this, @IanJPlummer believes there are still reasons to be confident and that there is now a huge opportunity for the used car market. https://t.co/M0YmHKH2VA
In our next webinar, we’ll be looking at how this month’s plate change is impacting the market. Are we seeing an influx of buyer’s part-exchanging for a brand-new car and will it ease pressure on stock in the market? Register now find out 👉https://t.co/Oi8hLyTaTg https://t.co/Jjx116svPd

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

Keep in touch

We use social media to speak to the UK’s largest car buying audience