Press release

Mobile usage now integral in car buying journey

Eight times as many consumers use Smartphones for car buying research than three years ago.

  • On average, consumers use at least two devices during their research stage
  • Smartphones used at dealerships for price, finance and specification comparisons

In the last year, a third of all online consumer interactions with new and used car content across manufacturer and automotive websites were made using a smart phone, compared to three years ago where only five per cent used their smart phone to research a car purchase. As of last month, this figure has risen again to 41%, an increase of over eight times as many, showing that mobile was important three years ago, but it has now become an essential platform within the car buying journey.

The use of devices as part of the car buying journey has dramatically increased over the last few years, as consumers have access to vast amounts of information before setting foot in a dealership. 97% of all UK households now own a PC or laptop, 79% use a smartphone and 51% own a tablet, with a third of the population owning all three. The number of full page adverts on Auto Trader’s marketplace consumers now view on mobile devices have increased three fold since 2012.

A study undertaken by for Auto Trader, the UK’s largest digital automotive marketplace, by Trinity McQueen collated a mixture of qualitative and quantitative data drawn from over one thousand car buyers. This data showed clear patterns in the type of device used at different stages of the car buying journey, with consumers on average using at least two devices during their research.

Auto Trader, Insight Director; Nick King said; “Smartphones are more likely than other devices to be used at forecourts for validation purposes. Buyers are increasingly drawn to their mobiles for timely answers to specific questions on areas like price and specifications, and to reassure themselves that the retailer is one they can trust. So the question of usability appears – is your site optimised for mobile? Is the content quickly accessible?  As our patience levels shorten, consumer expectations increase from other positive mobile experiences, and our device usage changes, it becomes increasingly clear that car buyers need to find the information you have available, quickly and easily.  When did you last check your mobile website? If your site isn’t mobile optimised, consumers won’t find your cars – it’s as simple as that.”

We commissioned this research to take a better look into the role of multiple devices in the car buying process. As we suspected, the study confirmed that online research is key for buyers, with walk-ins as the first point of contact between well-informed buyers and retailers in over half of all transactions. Consumer forecourt research broadly fell into four categories: questions about pricing, questions about stock, questions about finance and questions about the dealership itself.”

The research also revealed more insight into smartphone usage and that this tends to be far more targeted than research done using a PC or laptop. 27% of buyers are now using a smartphone for initial research, but this rises by the time a buyer has made a decision to visit retailer, so a mobile optimised website is key for retailers to ensure they advertise their stock in front of the largest possible audience.

The research suggest that laptops and PCs can be more suited to the research phase where buyers compare and contrast brands, models and vehicle types, as larger screens make it easier to compare large amounts of information, across multiple sites. Whereas, mobile devices, such as smartphones and tablets, are better suited to seek out specific information during shorter sessions, such as when multitasking or inspired by external stimuli, multi-tasking and as the consumer moves closer to the purchase point.  

About Auto Trader:

Auto Trader Group plc is a 100% digital business having successfully completed the transition from a print title in 2013. Auto Trader sits at the heart of the UK’s vehicle buying process and operates the UK’s largest digital automotive marketplace.

Auto Trader’s primary activity is to help vehicle retailers compete effectively on the Marketplace in order to sell more vehicles, faster. The Marketplace brings together the largest and most engaged consumer audience. Autotrader.co.uk attracts around 44.5 million monthly cross-platform visits on its sites, with around 68% of visits coming through mobile devices, with the largest pool of vehicle sellers (listing more than 400,000 cars each day). In fact over 80% of all time spent on classified sites is spent on Auto Trader. The Group does not buy or sell any vehicles itself.

Auto Trader has around 92% prompted brand awareness in the UK, with 80% of UK retailer forecourts advertising via the website and around 65% of UK used car transactions involving cars listed on autotrader.co.uk.

Auto Trader’s market-leading position enables it to generate and collect large amounts of data on the UK’s automotive marketplace and leverage it to create a suite of services that allow retailers to:

  • BUY – buy the right vehicles, at the right price
  • MARKET – market their brands and businesses effectively in the digital world
  • SELL- sell more vehicles through advertising on the UK’s largest digital automotive marketplace
  • MANAGE – optimise their stock turn and vehicle margin.

For all trade media enquiries, please contact:

Laura Biss 07802 483971 laura.biss@jjmarketing.co.uk

It was a great November for @renault_uk with the Grand Scenic and the Kadjar taking the top spots for the UK's fastest selling used cars. And despite the new car challenges, diesel remains a popular choice in the second-hand market https://t.co/DBdIjblRvk
Received a negative review? Don’t worry, a little negativity could actually help your reputation. Find out how to make Dealer Reviews work for you by catching up on our webinar:https://t.co/LrbmOkDajX https://t.co/iph0RPi8jo
Want your ads to stand out in today's increasingly competitive and complex market place? Then why not check out our handy hints and tips on building brilliant ads https://t.co/ypBFioKlY6 https://t.co/lwmXiN415e
What an amazing achievement! Congratulations and a huge well done to everyone at @TrustFordUK https://t.co/ltTxKOzlsY
Attracting buyers is key to selling faster but are you stocking the right vehicles? To help you fill your forecourt with the most profitable vehicles we have some top tips on our trade site. Take a look and see if you'r ready to start 2019 with a bang https://t.co/9KI0ZxM6wU https://t.co/64iAuCUAUC
And now it officially feels like Christmas! Brilliant job @AMchatter we were looking forward to this 🎄🎁 https://t.co/MEoaIDH9RV
Figures from the @SMMT this morning show new car registrations dipped slightly (-3.0%) in November. Year to date, the market is down -6.9%. How does that compare to what you're seeing this year? For full results, visit: https://t.co/51IDcxrwH0 https://t.co/cBVDU2QnvO
This week we hit over 500,000 cars listed on our marketplace. We're very proud to not only attract the largest audience of engaged car buyers in the UK (55 m multi-platform visits a month!) but to serve them with the largest collection of new and used cars too 🚗 https://t.co/pnfuFoFWv3
Huge congratulations to our editorial director Erin Baker who was highly commended at last night's Renault UK / Guild of Motoring Writers Journalist of the Year Award. Massively deserved! 🍾🍾 #GOMWawards https://t.co/TmyqwwgPY9
Our data showed that the fastest selling used car in October was the 2015 Hyundai Tucson (diesel manual), which took an average of just 19 days to leave UK forecourts. Despite the challenges 9/10 of the UK's fastest selling were diesel. Read more here https://t.co/UFAVhwzkC7 https://t.co/3e5YBgvgYQ

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

Keep in touch

We use social media to speak to the UK’s largest car buying audience