Press release

Women and younger buyers need more help to find their next car

52% of all buyers know the exact make and model they want before searching for their next used car: 48% are undecided.

  • Of the undecided buyers, 27% have no idea of make or model, 6% have chosen only the make and 15% say they begin by short-listing options
  • More women (32%) than men (21%) begin the process with a blank sheet of paper

Recent research from Auto Trader’s Buyer Behaviour Study undertaken by GfK1 suggests that nearly half of all buyers begin the search for their next used car unclear on the make and model they want. The research revealed that 48% were undecided compared with 52% of buyers who approached the process with a clear purchase intention.

When broken down by age and gender, the research suggests more women and young people need support to narrow down options. 32% of women said they had no idea of make and model at the outset, compared with 21% of men. Younger people were also more likely to start with a blank sheet of paper: 36% of people aged 17-24 did not know the make and model, compared with just one in four of the over 45s.

Each year there are around seven million used car transactions and a further 2.4 million new car sales. The research findings therefore suggest that more than 2.5 million buyers could benefit from online search pathways that help them find the right car more easily.

Auto Trader’s Market Research Director, Nick King explained: “Today consumers make decisions online because it’s easy and they feel more in control. By the time they make the journey to a physical forecourt, most will have researched extensively: they will know exactly what car they want, how much they should be paying for it, and a lot about the retailer from which they wish to buy.

“But it’s also clear that many need support in taking their first steps. We have to make it as easy as possible for both the committed petrol head, but also the nervous novice, to narrow down choices at the start of their journey – and then connect them quickly with the right car and the right dealer.”

Auto Trader has recently taken steps to improve search filters on its site, making them more relevant and granular. That means buyers with a model in mind are able to hone-in on selections more quickly.

But for less confident buyers, there’s a new search pathway that starts by asking about lifestyle needs. It assumes no expertise on the part of the searcher and begins with the premise that things like ‘four seats’ and ‘low mpg’ will be more helpful, than expecting a selection by brand, make or model. Side-by-side model comparisons are then presented on screen to support research and help narrow down choices.

Auto Trader will report further findings from the Annual Buyer Behaviour Study in the weeks to come.

For all trade media enquiries, please contact:

Nigel Wonnacott, PR Director at JJ Marketing, on 07802 483 971 or nigel.wonnacott@jjmarketing.co.uk

Great talk from @joindrover 's founder Felix Leuschner on the evolving concept of car ownership at #autosplus18 If you'd like to hear more on this topic download your free copy of the AT Market Report, where we explore the impact of new usership models: https://t.co/1vnsgdTFSM https://t.co/bZQRkMI9Jt
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Next week Catherine Faiers will be speaking at the annual Autos+ conference, sharing the latest market research & insight around the evolving concept of car ownership. If you'd like to hear more on this topic, you can download the latest AT Market Report: https://t.co/1vnsgdTFSM https://t.co/deO14niduZ
We're delighted to welcome 100+ of our manufacturer partners to our London office today to share the findings of our latest Market Report. Nick, Marc & Ian discuss the future of ownership & the implications for the industry. Download your free copy: https://t.co/1vnsgdTFSM https://t.co/dnc4LAn9AX
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Thanks to everyone that joined us at yesterday's Masterclass. If you want to hear the latest insight & best practice advice based on the performance of 13k retailers for FREE, check out our schedule to see when we're in your area. Next up: Belfast 30 Oct. https://t.co/cDQ9xRu2Uo https://t.co/GQ2sXTybZJ
Amazing efforts guys...can't wait to see all of the action shots from the trip! https://t.co/8F2lLqnfjS
How will the growing spectrum of 'usership' models affect our industry? Why not download a free copy of the Auto Trader Market Report today to find out: https://t.co/1vnsgdTFSM https://t.co/FMuJKd6uM5

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