autotrader.co.uk

Customer charter

Treating customers fairly 

At Auto Trader, we’re committed to providing the customers who use our marketplace with the most efficient experience of buying with the assistance of products and services designed to help them choose the right car, at the right price, and from the right place. In the process, we promise to always treat customers fairly, which we believe is essential to our business in order to maintain the trust that customers place in our brand.

Download our Customer Charter 2020

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About us

Established in 1977, Auto Trader has a rich 40 year history and is one of the UK’s leading digital brands

Learn more about us

Our culture and values

We have built a digital culture that is values-led, customer-centric and data-driven, underpinned by a diverse and inclusive team

See how we bring our values to life

Our people

Our business is built around our people, and we believe happy employees do the best work. We invest in our people and work hard to ensure our diverse teams are supported, included and inspired

Learn how we invest in our people
Do you want to find out how to be an award winning retailer? @chrispenny222 will be revealing the lessons from this year's award winner's at the Auto Trader Retailer Awards - helping you become one of the very best in the business. Register now > https://t.co/SHcVp3uAq5 https://t.co/MWLUHsmrkM
We're proud to be partnering with Black Leaders for today's #virtualevent ‘Black Inclusion: Past, Present & Future’. To find out more and register, please visit: https://t.co/oCaoDopE90 #blackleaders https://t.co/JMedMCOWfl
The latest guidance from the @WelshGovernment makes it clear that #cardealers in #Wales can still offer home delivery during the #firebreak which will come into force this Friday at 6pm. https://t.co/8SHkEWgbMn
To help retailers capitalise on #ElectricVehicle demand, the @RMI_NFDA has reopened The Electric Vehicle Approved (EVA) accreditation scheme. You can find out more about the scheme and how to get accredited at https://t.co/9X7IjGLKHn https://t.co/amkIb269ys
Guaranteed Part-Exchange will deliver qualified buyers who come with a guaranteed price for their part-exchange, ready to do the deal. Best of all, there’s limited risk for the retailer, because the part-ex is underwritten by our partner, @ManheimUK > https://t.co/K06JkfTfqU https://t.co/LjCVuRlzF6
The latest government announcement of new nationwide restrictions have not impacted the purchasing intent of most car buyers on our site indicating that demand is still healthy. #atinsightoftheday https://t.co/vCU2VyShCl
After a period of peak market performance, the pace of the recovery has exceeded the expectations of most retailers. Which is why now is a great time to reset and take aim at your year-end goals. And we’ve made it easy > https://t.co/UTtLVMXwDi #finishstrong https://t.co/8wsOhHDbE2
In his latest update, Auto Trader CEO, Nathan Coe, shares the latest on consumer demand, how we will continue to support buyers during #COVID19, what new tools and services we are set to launch, and how we’re helping retailers finish the year strong https://t.co/VarP7b4r2Y
We recently reported the 23rd consecutive week of used car price rises with prices up 8.5% between October 5 and 11. Find out more in this article from @AMchatter @AM_editorTimR @Sharpe_Tom #usedcar #prices https://t.co/A7EYkzCpla
Are you looking to finish this year on a high? Then you need to check out our latest on demand webinar where @MarcThornboroug shares our 5 steps to finish the year strong. Take some time out to watch the clip now > https://t.co/YTLi84bjlB https://t.co/QFzziyn2G5

Auto Trader Group plc
Registered in England (Company number: 09439967)

Auto Trader Limited
Registered in England and Wales (Company number: 03909628)

Registered address:

1 Tony Wilson Place
Manchester
M15 4FN
VAT number: GB 614 8918 20

Keep in touch

We use social media to speak to the UK’s largest car buying audience